Keep your restaurant’s public reputation in tiptop shape through a good public relations campaign. A good PR campaign not only increases feelings of goodwill and satisfaction in your diners, but also keeps in line with the apportioned budget.
As a restaurant entrepreneur, one of your options Sushi Mori to control costs as well as produce results is to make use of restaurant forms, which you can peruse on many restaurant management websites. Usually provided free of charge, these restaurant forms can be customized with your restaurant logo and contact information.
Event posters demonstrate the creative use of restaurant forms in your public relations campaign. Organize or sponsor an event, such as a wine appreciation party, a food tasting or a cooking show, where you can build your restaurant’s reputation through your employees. For example, some restaurants lend their chefs or their food servers whenever there is an event, which requires catering.
Set up a booth or a bar in any food-related event mentioned above and ask your staff to serve samplers of food and drinks. The way they treat everyone at the event should be similar to the way they treat your diners. This excellent customer service results from high quality employee training, which should be part of your restaurant employee handbook.
Aside from reputation management, encourage your patrons to invest emotionally in your restaurant service. For example, birthdays and weddings mean huge profits and great opportunities to impress new customers.
Some of the guests may be eating at your place for the first time. Impress them with your food quality and excellent customer service, which means integrating in your restaurant employee handbook special cultural training on bar mitzvahs, Quinceaneras and debuts.
These special occasions also build special memories for both the celebrants and the guests. Those occasions create sentimental value with your restaurant. The deeper their emotional connection with your restaurant, the harder it is for them to change preferences.
To show how much you value their patronage, create a special nook in your restaurant wall, or you can set aside a separate album, which displays photos of special occasions with your valued customers. Sometimes, you can also keep running tabs for a few valued patrons and track their credits using restaurant forms, such as a credit journal.
A more modern way to manage your PR campaign is to create a restaurant blog where you can advertise your promos and best deals and share valuable information with your loyal customers. You can also send out restaurant forms, such as free dinner coupons, through your blog’s mailing list.
Your blog’s mailing list signed up to get updates about your blog and special news regarding your restaurant. Through your blog’s electronic newsletter, send your regular blog readers discount coupons, which they can print and present to the cashier.
Train your employees to identify the right format of your coupons, which may be included in your restaurant employee handbook. Print tracking codes to identify official looking coupons and keep track of the used coupon codes through a spreadsheet.
Aside from blogs, many restaurants create websites where people can check their menu, look at how their dishes were plated, check out the restaurant interiors, and order food online using their credit cards. This creates convenience, which is also a mark of excellent customer service.
Community programs build a good relationship between your restaurant business and the public. Work with your local neighborhood by participating in health awareness campaigns and charity events. You can start by creating a bulletin board or wall where you share informational posters and leaflets with your patrons regarding cleanliness. Restaurant forms, such as kitchen cleanliness checklist, hand washing procedure, and sanitation checklists, are available for this particular purpose.